Help + Support
If you have any problems, worries or questions, you can contact us at any time and we will do our best to assist you. But before you do, here are the answers to some of the common queries we receive:
I’ve bought my ticket. Now what?
QED operates on a guest list basis, there are no physical tickets. All you need to do is show up. We’ll check your name is on the list and hand over your event pass.
Do I qualify for a concession ticket?
We make concession tickets available for students, and people under the age of 18. If you book a concession ticket, you should bring identification with you to the event, such as a student ID, NUS membership, or some other ID showing you are under 18.
Are children welcome at QED?
We run a crèche facility at QED, which welcomes children of up to the age of 13. Children 13 or older are welcome in the main event areas if accompanied by a parent or guardian, but please be aware that QED may feature adult themes and language.
I haven’t received an email confirmation of my ticket - should I be concerned?
No. While confirmation emails can sometimes be mistakenly filed into your junk mail folder, if you made it to the “Payment Confirmed” screen, your ticket purchase was successful.
I have a disability or impairment which requires particular arrangements. Can QED help me?
We have tried very hard to make QED as accessible as possible, including having staff and clearly visible volunteers on hand between sessions to assist attendees in their movement between rooms. We invite you to make full use of their help, including reserving space in rooms, purchasing refreshments during breaks and anything else you feel you require help with in order to make QED as accessible as possible for you. Really, it’s what they’re there for.
We really do welcome the opportunity to make your experience as accommodating as possible. If you feel you may have particular requirements, please let us know and we’ll make every effort to ensure your needs are met.
I want tickets for the Gala Dinner, but it has sold out. Is there a waiting list?
Tickets are strictly limited and available on a first-come, first-served basis. We do sometimes get a very small number of cancellations, however. So if you want to be considered for a place in the event of a cancellation, contact firstname.lastname@example.org. Please be aware that cancellations are rare, and often last minute.
Is there a dress code for the gala dinner?
Not officially, but many attendees (and, indeed, organisers) choose to go in black tie.
Can I volunteer to help at QED?
Absolutely! QED could not happen without the time and effort generously donated by our volunteers. If you want to volunteer, first make sure you have booked your QED ticket, and then get in touch. There is more information on the Volunteers page.